Who developed this training? Who conducts the trainings?
The person most responsible for developing the training and for conducting the training is Lee Elliott.
Click here to view Lee's Linked In site
His vita is as follows:
Work Experience
2012—present: Executive Director, Wonderful Life project, Grand Island, Nebraska.
Lead effort to train community of Grand Island on topics related to conflict, trust, resilience, stress, fulfillment, etc. This two-year research project is directed at enhancing the skills related to improving the well-being of the entire community. Raised all necessary funds. Built coalition with faculties at Creighton University, Central Community College, Hastings College, and University of Nebraska at Kearney.
2011—2012: Work force development consultant, Catholic Health Initiatives, Erlanger, Kentucky
Worked with the Tacoma, Washington, hospitals of CHI to build a model to tailor future labor supply to needs of the organization. Intent is to use the model throughout CHI.
1981 – 2010: Vice President of Human Resources and Fund Development, Saint Francis Medical Center, Grand Island, Nebraska
Completed substantial development of department, including designing and implementing in-house mediation, executive compensation, gainsharing, Human Resources policies, job satisfaction surveys, in-house management development, enhanced employee relations; made several improvements to benefits, expanded recruiting program, conducted training needs analysis, redesigned new employee orientation, developed union avoidance procedures, etc. In addition, served on several corporate committees such as talent management, workers' compensation, HR strategic planning and pension design. Other responsibilities include employee assistance program, education, security, on-site daycare and Foundation. (Promoted from Director of Human Resources in 2003).
1995 - present: President, Innovate, Grand Island, Nebraska
Management consulting firm that provides management development programs as well as guidance on organizational dynamics, conflict resolution, strategic planning and various human resource issues. Currently on retainer with five companies in Grand Island.
2005-present: Adjunct professor, Doane College, Crete, Nebraska
Taught undergraduate and graduate courses in human resources, non-profit leadership, social psychology, abnormal psychology, organizational behavior, small group communication, experimental design, leadership, adult development, communication, and statistics.
1988 - present: Hall County Mental Health Commitment Board, Grand Island, Nebraska
As one of a panel of three, determine whether people brought before the Board are mentally ill and present a threat to themselves or others. If so, order psychiatric care.
1995 - 1996: Business columnist, Tri-Cities Business Journal, Grand Island, Nebraska
1994 & 2003-2006: Adjunct professor, Bellevue University, Omaha, Nebraska
Taught graduate courses in management, leadership, group dynamics, Board of Directors relations, and strategic planning.
1992 - 1993: Compensation consultant, Central Community College, Grand Island, Nebraska
Designed and implemented a compensation program.
1991 - 1992: Human Resources consultant, Stuhr Museum, Grand Island, Nebraska
Designed and implemented a Human Resources operation for museum.
1989 - 1996: Adjunct professor, University of Nebraska, Kearney, Nebraska
Taught industrial psychology, employment law, human resource management and labor relations courses to undergraduate and graduate students. Appointed to MBA faculty.
1981: Professional Recruiter, Eggers Personnel Consulting Services, Omaha, Nebraska
Recruited data processing personnel for client companies.
1980 - 1981: Personnel Director, Ring King Visibles, Inc., Muscatine, Iowa
As the first personnel director, substantially modified company policy and developed policy where needed. Also developed personnel records and reports, a consistent wage and salary system, EEO compliance procedures and an affirmative action plan, job analysis, job descriptions, job evaluation, promotion/transfer/separation procedures, recreation/recognition programs, employee communications, employee relations/discipline procedures, and performance appraisal systems. Other responsibilities included insurance benefits design and administration, unemployment compensation, recruiting/interviewing (all levels), vacation/leave procedures, workers' compensation, employee counseling, first aid, safety/OSHA compliance, and coordination of training programs.
1981: Adjunct instructor, Muscatine Community College, Muscatine, Iowa
Taught a labor relations course.
1981: Adjunct professor, Iowa Wesleyan University, Mt. Pleasant, Iowa
Taught a business statistics course.
Summer, 1978: Assessment Center Administrator, Psychological Consultants, Inc., Richmond, Virginia
Conducted assessment centers for people seeking promotion to Police Sergeant or higher rank.
1973 - 1974: Management Trainee, J.C. Penney Co., Miami, Oklahoma
Inventory control, merchandising, and sales for three divisions of the store.
ACCOMPLISHMENTS (Examples)
In response to severe staffing shortages in 2000, developed a multi-faced recruiting and retention program that led the hospital to win several awards, including:
This program had results of 2.5% average job vacancy—down 50%, reduced turnover 40% to 12% for the hospital, increased number of applicants from 800 in 2000 to 2300 in 2010, estimated cost savings of approximately $2M per year. etc. Moreover, we have tripled the number of RNs trained in the area, increased rad tech training, encouraged our local community college to create a college of allied health—which they did, etc. We now have 1400 people being trained in our community to enter healthcare professions. At this time, over half the high schools in Nebraska have replicated the program we helped develop at our local high school, and healthcare is the number one career choice for Nebraska seniors.
SFMC had the highest job satisfaction in the nation in 2004 and again in 2007—and our scores increased in 2007 (based on HealthStream’s survey data). In response to CEO suggestion, created an extensive management development program. Operated as my own private company from 1995 until the present.
Provided in-house mediation of conflicts since 2002 (I acted as the mediator) with a success rate of 98% and no cost to SFMC. Developed a series of training programs on conflict resolution. Noticed improvement in the quality of conflict as a consequence.
Created an executive coaching program in 2008 for use in developing managers one-on-one for those who can benefit from such development (I provided the coaching).
Over many years, completely revamped nearly all aspects of the Human Resources operation, including designing and implementing a new compensation system, new benefits, new HR policies, etc. Did the same for several other employers in the area.
Developed an extensive strategic staffing plan for SFMC and area employers to use so that we might all work collaboratively to increase local supply.
In an effort to further build our reputation as an employer of choice, developed a series of training programs based on the work being done in the field of positive psychology. Training was very well received. As a consequence, SFMC received the Psychologically Healthy Workplace award from the Nebraska Psychological Association.
Served on corporate team several times to redesign our retirement benefit program. Moved from traditional defined benefit plan to cash balance. More recently, considered replacing cash balance with defined contribution.
Served on corporate team to design, implement and administer talent management for use throughout the corporation.
Developed a new technique to use for predicting future turnover from present HR metrics. Presented at the Conference Board in response to Jac Fitz-Enz invitation. Included as a chapter in Jac Fitz-Enz new book on HR metrics.
HR work featured in ASHHRA article and in Gostick and Elton’s book The Carrot Principle.
Participated in the creation of an on-site employer-owned physician clinic.
During time at SFMC, bottom line improved from near bankruptcy to being able to construct a $70M patient tower and pay for it upon completion of construction.
Completed largest major campaign in the history of the Foundation. Re-structured most aspects of Foundation operation and significantly strengthened the Foundation Board of Directors. Board began to have volunteers ask to serve on the Board.
Financial performance of Foundation improved from $1.78 cost per $1 raised to $0.38 per $1 raised.
EDUCATION AND CERTIFICATION
2008: Certified executive coach, College of Executive Coaching
1994: Mediator, Central Mediation Center, affiliated with the Office of Dispute Resolution, Nebraska Supreme Court (Certification,
1996: Family Mediation Certification, 2003)
1991: Senior Professional in Human Resources, Society of Human Resources Management (Lifetime certification, 1997)
1989: Certified Compensation Professional, American Compensation Association
1976-1980: Industrial psychology, Post graduate work (completed coursework for Ph.D.), Virginia Polytechnic Institute and State University
1975-1976: Experimental psychology, M.S., Fort Hays Kansas State University
1969-1973: Psychology-Sociology, B.A., Kearney State College
ORGANIZATIONS
2006-present: American Psychological Association
2006-2007: Salvation Army, Advisory Board
2001-2007: Board of Directors, Grand Island Area Chamber of Commerce
(Vice Chair, 2001-2004; Chair, 2005)
2000-2010: Community Redevelopment Authority
1999-present: Executive Board, Overland Trails Council, Boy Scouts of America
(Vice President, 2000-2003; Chair, 2004-2005); National Council,
Boy Scouts of America, 2005.
1998-2004: Board of Directors, Goodwill Foundation (Chair 1999-2002)
1997-2004: American Society for Quality
1997: Lead Facilitator, Heartland Vision
1993-1999: Board of Directors, Goodwill Industries (Chair, 1998)
1992-present: Society of Human Resources Management
1992-2005: Executive committee, Rural Allied Medical Business Occupations program
1986-2004: Board of Directors, Crane Meadows Nature Center (Chair, 1988 - 1991)
1996-1999: Mayor’s Committee on Youth Violence
1995-1997: Board of Directors, American Diabetes Association, Nebraska Affiliate
1995-1996: Advisory Board, Office of Dispute Resolution, Nebraska Supreme Court
1994: Governor's School-to-Work committee
1987-1991: Board of Directors, Central Nebraska Council on Alcoholism (Vice President, 1987; President, 1988)
1987-1990: Advisory committee for communication, Grand Island Public Schools, Parent representative
1987-1990: Hall County Leadership Unlimited, Inc. (Pioneer class, 1987-1988; Board of Directors, 1988 - 1990)
1987-1988: Board of Directors, Combined Health Agencies Drive
1987: Committee to reduce the adversarial relationship between teachers, parents, and the School Board, committee chair
1986-1990: Advisory Board, Stay-In-School Project (a program for keeping potential drop-outs in school)
1985-1991: Board of Directors, Saint Francis Outreach
1983-1999: Citizen's Advocacy - assisted a young man with disabilities
1982-1986: Personnel Practices Forum, subcommittee of the Grand Island Chamber of Commerce; chair 1982 - 1985
HONORS
Mu Alpha Theta (math honorary)
Phi Theta Kappa (general scholastic honorary)
Psi Chi (psychology honorary)
Outstanding student in psychology, Kearney State College, 1973
Who's Who in the Midwest, 1981, 1990
Contributing Editor, Personnel Administrator, 1982 - 1983
Educational Leadership Award, Grand Island Education Association, 1989
Citation for Achievement, Catholic Healthcare Association, 1992
Editorial Board, Surgical Services Management, 1995-2003
Chair, Edgerton Quality Award for Healthcare, 1999
Silver Beaver, Boy Scouts of America, 2002
Rotarian of the Year, Grand Island Sunrise Rotary, 2003
Community Partnership Award, Family and Consumer Science Teachers of Nebraska, 2004
Optimas award (partnership category), sponsored by Workforce Management, 2005
Health Awareness Promotion Award, American Medical Association Alliance, 2005
Psychologically Healthy Workplace Award, Nebraska Psychological Association, 2006
Education to Employment award, Nebraska Department of Labor, 2006.
Recruiting and Staffing, Best in Class (RASBIC) Award, (Best Overall Recruiting and Staffing Organization of the Year, runner up), sponsored by the International Quality and Productivity Center, 2006
Vision for the Future award, Goodwill, 2007.
HR Professional of the Year, Nebraska Society for Human Resources Management, 2007
Who’s who among HR professionals, Workplace HR and Safety Magazine, 2007
Spirit of Excellence award for Team, sponsored by Modern Healthcare, 2008
Grand Island Man of the Year, sponsored by the Grand Island Independent, 2008
RESEARCH, PRESENTATIONS AND WORKSHOPS (Examples)
Nikels, K. & Elliott, L. (1973) The effects of various food deprivation durations on discrimination learning (research grant).
Elliott, L. (1973) The effects of aspirin on discrimination learning (University of Nebraska at Kearney, senior project in psychology; Ken Nikels, advisor).
Elliott, L. (1976) Using informative feedback to shape self-help skills of mildly retarded adults (Unpublished master’s thesis, Fort Hays State University, Hays, KS.
Hamilton, J. & Elliott, L. (1977) Convergent validity of commonly used measures of job satisfaction. Presented to the meeting of the Southeastern Psychological Association, New Orleans.
Kehoe, J. & Elliott, L. (1978) The effect of prior experience with the stimuli on performance as assessed by tailored testing. Presented to the meeting of the Psychonomic Society, Quebec.
Elliott, L. (1979) A therapist-centered procedure for weight reduction of mildly retarded adults. Presented to the Virginia Academy of Science, Richmond, VA.
Bernardin, H. J., Elliott, L. & Carlyle, J. J. (1980) A critical assessment of mixed standard rating scales.Proceedings of the Academy of Management.
Elliott, L. & Geller, E. S. (1980) Organizational behavior modification: A review. JSAS Catalog of Selected Documents in Psychology.
Elliott, L. & Hinchey, M. A. (1983) Dealing with employees' personality conflicts. Supervisory Management, 32-35.
Elliott, L. (1983) Personal financial management. Presented to the Conference of the Nebraska Nurses Association, Grand Island, NE.
Thorpe, C. D. & Elliott, L. (1984) EDP applications for personnel activities in hospitals: A current survey of practices and plans. Personnel Administrator, 55-63.
Elliott, L. & Thorpe, C. D. Employment Discrimination Law. Unpublished Manuscript.
Elliott, L. (1984) The psychology of performance appraisal. Presented to the Lincoln Personnel Managers Association, Lincoln, NE.
Elliott, L. Equal employment opportunity: The law and you as an employer. Sponsored by Columbus Personnel Managers Association, Columbus, NE, October, 1983. Sponsored by Saint Francis Medical Center and Central Community College, Grand Island, NE, May, 1985. Sponsored by Chamber of Commerce and Central Community College, Grand Island, NE, May 1986.
Elliott, L. (1986) Selection, correcting performance problems and conflict management. Sponsored by the Chamber of Commerce, Grand Island, NE.
Elliott, L. (1986) Stress management. Presented to the IUEW, Grand Island, NE, Local.
Elliott, L. (1987) Dealing with the problem employee and overcoming a bad attitude. Presented to the Iowa and Nebraska Societies for Medical Technology.
Elliott, L. (1988) Performance appraisal. Presented to the Nebraska Society for Medical Technology, Omaha, NE.
Elliott, L. (1988) Attitude development. Continuing Education Series for Medical Technologists, Omaha, NE.
Elliott, L. (1989) Designing performance appraisals. Presented to the Nebraska Department of Labor, Lincoln, NE.
Elliott, L. (1989) Personnel selection. Presented to the Nebraska Department of Labor, Lincoln, NE, 1989.
Elliott, L. (1990) Child care options. Presented to the Workforce 2000 Conference, Hastings College, Hastings, NE.
Elliott, L. (1990) Rural allied medical business occupations: A program for providing healthcare careers to economically disadvantaged individuals. Presented to the regional meeting of the YWCA, Omaha, NE.
Keller, L., Elliott, L., & Smith, G. (1991) Rural Allied Medical Business Occupations (RAMBO): A partnership model for rural healteducators/employers. Proceedings of the National Conference on the Adult Learner.
Keller, L., Elliott, L., & Smith, G. (1991) A partnership model for rural health educators and employers. Proceedings of the National Conference on Rural Adult Education Initiatives.
Keller, L., Elliott, L., & Smith, G. (1991) Rural Allied Medical Business Occupations (RAMBO): A model for training low income people for healthcare careers. Presented to the Conference of the Society of Hospital Human Resource Managers, Salt Lake City, UT.
Smith, G., Elliott, L., & Holmberg, M. (1992) Rural Allied Medical Business Occupations (RAMBO) program. Presented to the Nebraska Rural Health Conference, Kearney, NE.
The Rural Allied Medical Business Occupations program. Increasing Rural Health Personnel: Community- Based strategies for Recruitment and Retention, American Hospital Association, 1992.
Elliott, L., Keller, L. & Smith, G. (1992) A training project helps the poor. Health Progress, 29-36.
Elliott, L. (1992) Selecting the best employee. Presented to the Great Plains Conference on Respiratory Therapy, Kearney, NE.
Elliott, L., & Kulwicki, C. (1993) Improving patient education documentation. Nursing Management.
Johnston, T., Elliott, L., Holmberg, M., & Cillessen, D. (1994) The Rural Allied Medical Business Occupations Program (RAMBO). Presented to the National Rural Families Conference, Manhattan, KS.
Elliott, L. (1995) Keys to improving client employability. Presented to the Interagency Council on the Homeless. Kearney, NE.
Elliott, L. & Duhl, L. (1995) Healthy cities: Controlling the costs of health care. Health Care Analysis, 3, 332-338.
Elliott, L. (1996) Conquering conflict. Surgical Services Management, 2, 40-41.
Elliott, L. (1996) Integrating quality assurance and continuous quality improvement: One hospital’s experience. Surgical Services Management, 2, 45-46.
Stevens, G., Gray, J., Klaussen, C., & Elliott, L. (1997) Work & family policies in Nebraska: Business, people & economic development. Presented to the Conference to Improve the Lives of Children and Families. Lincoln, Nebraska.
Nott, J. & Elliott, L. (1997) Dealing with the “bad attitude” employee. Surgical Services Management, 4, 13-19.
Elliott, L. (1998) Building a Non-Physician Recruitment/Retention Strategy. Presented to the Nebraska Rural Health Conference. Lincoln, Nebraska.
Elliott, L. (1998) Productive Conflict. Presented to the Nebraska Rural Health Conference. Lincoln, Nebraska.
Elliott, L. (1998) Survival Skills in the Workplace. Presented to the Nebraska Nurses Association. Lincoln, Nebraska.
Elliott, L. (1999) Employee conflict: A case study. Surgical Services Management, 5, 13-19.
Elliott, L. (2003) Aligning Human Resources with quality objectives. Presented to the Edgerton Quality Award Conference. Lincoln, Nebraska.
Elliott, L., Hopken, L. & Allen, T. (2003) Health Care Education: Thinking Out of the Box. Presented to the
Governor’s Summit on Workforce Development, Lincoln, Nebraska.
Elliott, L. (2004) Generational Differences. Presented to the Nebraska Rural Health Association, Kearney, Nebraska.
Elliott, L. (2005) HR leader Q & A. HR Pulse, Summer 2005.
Elliott, L. (2005) Partnering with the community: Recruitment and retention. Presented to the American Society for Healthcare Human Resources Administration, Orlando, Florida.
Elliott, L. & Sluti, D. (2005) Performance Improvement: A toolkit for healthcare. Lincoln, NE: Leston.
Elliott, L. (2005) Partnering with the community. Presented to the Jackson Organization conference, Williamsburg, Virginia.
Hendren, R., & Elliott, L. (2005) High-profile award for small-town Nebraska hospital. Patient Care Staffing Report.
Crocker, K., Gifford, K., Elliott, L., Brennan, D., Peterson, B., & Hoffman, D. (2005) Academic Partnerships: The pipeline to our future workforce. Presented to the Nebraska Hospital Association, Lincoln, NE.
Elliott, L. (2006) Low budget, high impact recruiting and retention tactics. Presented to the Electronic Recruiting Exchange Expo, San Diego, California.
Elliott, L. (2006) Workforce shortage: Increase labor supply, enhance recruitment, and retain your staff. Presented to the HR Forum of the Nebraska Hospital Association, Lincoln, NE.
Elliott, L. (2006) Saving lives through recruitment and retention. Presented to the Nebraska Rural Health Association, Kearney, NE.
Elliott, L. (2006) Stress management and making effective life choices. Presented to the Association of County Court Clerks, Supreme Court, Judicial Branch, Kearney, NE.
Elliott, L. (2006) Effective conflict at work. Presented to the Safety and Worksite Wellness Conference. Grand Island, NE.
Elliott, L. (2006) Strategies for expanding the available labor supply, enhancing the efficiency of recruitment, and retaining current employees. Closing keynote at the Talent Acquisition and staffing summit, Sponsored by the International Quality and Productivity Center, Atlanta, GA.
Elliott, L. (2006) Employee recruitment and retention. Presented to Honeycomb, HR Division, Toronto, Canada.
Elliott, L. (2006) Understanding the dynamics of conflict. Presented to the Annual Convention of the Nebraska Hospital Association, Omaha, NE.
Elliott, L. (2007) Using HR metrics to enhance recruitment and retention. Presented to the HR Metrics Conference sponsored by the International Quality and Productivity Center, Orlando, FL.
Elliott, L. (2007) Recruiting and retention: Not your typical methods for attracting and retaining quality employees. Presented to the Governor’s Summit on Workforce Development, Lincoln, NE.
Elliott, L. (2007) Strategies for ensuring adequate healthcare labor supply in western Nebraska. Sponsored by the Area Health Education Center of Western Nebraska, Scottsbluff, NE.
Elliott, L. (2007) My boss is a jerk. So what can I do about it? Presented to the Higher Education Academy of the Nebraska State Education Association, Lincoln, NE.
Elliott, L. & Gloor, M. (2007) Getting C-level buy-in for HR: Talent management at Saint Francis Medical Center. Presented to the Talent Management conference sponsored by the International Quality and Productivity Center, Tucson, Arizona.
Elliott, L. (2007) Effectively working with colleagues and bosses. Presented to the Faculty Senate, University of Nebraska at Kearney, Nebraska.
Elliott, L (2007) Using HR metrics to stem the tide of turnover. Presented to the HR Metrics conference sponsored by the International Quality and Productivity Center, Miami, Florida.
Elliott, L. (2008) Successful strategies linking business to education. Presented to the Leaders Summit, Linking Business and Education, Columbus, NE.
Elliott, L. & McIntosh, M. (2008) Accomplishing exceptional performance: The myth of merit pay. HR Pulse.
Elliott, L. (2008) Using HR metrics to manage future staffing requirements. Presented to the Human Capital Metrics Conference, sponsored by the Conference Board, New York, NY.
Elliott, L. (2008) How the workforce crisis is impacting Catholic Healthcare and how to respond. Presented to the meeting of the largest Catholic Healthcare System VPs. San Francisco, CA.
Elliott, L. (2008) Combating the inadequate labor supply: Strategies to enhance recruitment, retention and education. Sponsored by the Buffalo County Economic Development Corporation and the Kearney Area Chamber of Commerce, Kearney, NE.
Elliott, L. (2008) Medical ethics. Presented to the Health Educators Conference, Columbus, NE.
Ekeren, G., Russel, K., Simonin, S. & Elliott, L. (2008) Managing for morale: Effective management techniques to retain your staff. Presented to the Nebraska Hospital Association conference, Kearney, NE.
Elliott, L. (2008) Understanding and managing generational differences at work. Presented to the Nebraska Rural Health Conference, Kearney, NE.
Elliott, L. (2008) Building trust to enhance performance. Presented to the Nebraska Society of Human Resources Management, Omaha, NE.
Elliott, L. (2008) Analyzing and understanding a job. Presented to the Nebraska Society of Human Resources Management, Omaha, NE.
Elliott, L. (2008) Effective conflict. Presented to the Bishop’s Festival of Faith conference, North Platte, NE.
Elliott, L. (2008) Grudge busting. Presented to the Bishop’s Festival of Faith Conference, North Platte, NE.
Elliott, L. (2009) Finding joy. Presented to the Catholic Bishop’s Festival of Faith Conference, North Platte, NE.
Elliott, L. (2009) Trust, the Foundation of all Meaningful Relationships. Presented to the Catholic Bishop’s Festival of Faith Conference, North Platte, NE.
Elliott, L. (2010) Creating a Center of Excellence for the Enhancement of People—The Happiness Project. Presented to the American Society for Clinical Pathology, Omaha, NE.
Elliott, L. (2010) Creating a HR Center of Excellence: The happiness project. Presented to the HR for Healthcare Summit sponsored by the International Quality and Productivity Center, Chicago, IL.
Elliott, L. (2010) Understanding and managing stress. Presented to the Catholic Health Auditors Network conference, San Antonio, Tx.
Elliott, L. (2011) Understanding and managing stress. Presented to the Catholic Health Auditors Network conference, Orlando, FL.
Elliott, L. (2011) High quality conflict. Presented to the Catholic Health Auditors Network conference, Orlando, FL.
Elliott, L. (2011) High quality conflict. Presented to the Nebraska Society of Human Resources conference, Omaha. NE.
Elliott, L. (2013) The skills of the Wonderful Life Project: An overview. Presented to the Clinical Laboratory Management Association, Grand Island, NE.
CONFERENCES CHAIRED
HR Metrics. (2007) Sponsored by the International Quality and Productivity Center, Miami, Florida.
HR for Healthcare (2010) Sponsored by the International Quality and Productivity Center, Chicago, Illinois.
Click here to view Lee's Linked In site
His vita is as follows:
Work Experience
2012—present: Executive Director, Wonderful Life project, Grand Island, Nebraska.
Lead effort to train community of Grand Island on topics related to conflict, trust, resilience, stress, fulfillment, etc. This two-year research project is directed at enhancing the skills related to improving the well-being of the entire community. Raised all necessary funds. Built coalition with faculties at Creighton University, Central Community College, Hastings College, and University of Nebraska at Kearney.
2011—2012: Work force development consultant, Catholic Health Initiatives, Erlanger, Kentucky
Worked with the Tacoma, Washington, hospitals of CHI to build a model to tailor future labor supply to needs of the organization. Intent is to use the model throughout CHI.
1981 – 2010: Vice President of Human Resources and Fund Development, Saint Francis Medical Center, Grand Island, Nebraska
Completed substantial development of department, including designing and implementing in-house mediation, executive compensation, gainsharing, Human Resources policies, job satisfaction surveys, in-house management development, enhanced employee relations; made several improvements to benefits, expanded recruiting program, conducted training needs analysis, redesigned new employee orientation, developed union avoidance procedures, etc. In addition, served on several corporate committees such as talent management, workers' compensation, HR strategic planning and pension design. Other responsibilities include employee assistance program, education, security, on-site daycare and Foundation. (Promoted from Director of Human Resources in 2003).
1995 - present: President, Innovate, Grand Island, Nebraska
Management consulting firm that provides management development programs as well as guidance on organizational dynamics, conflict resolution, strategic planning and various human resource issues. Currently on retainer with five companies in Grand Island.
2005-present: Adjunct professor, Doane College, Crete, Nebraska
Taught undergraduate and graduate courses in human resources, non-profit leadership, social psychology, abnormal psychology, organizational behavior, small group communication, experimental design, leadership, adult development, communication, and statistics.
1988 - present: Hall County Mental Health Commitment Board, Grand Island, Nebraska
As one of a panel of three, determine whether people brought before the Board are mentally ill and present a threat to themselves or others. If so, order psychiatric care.
1995 - 1996: Business columnist, Tri-Cities Business Journal, Grand Island, Nebraska
1994 & 2003-2006: Adjunct professor, Bellevue University, Omaha, Nebraska
Taught graduate courses in management, leadership, group dynamics, Board of Directors relations, and strategic planning.
1992 - 1993: Compensation consultant, Central Community College, Grand Island, Nebraska
Designed and implemented a compensation program.
1991 - 1992: Human Resources consultant, Stuhr Museum, Grand Island, Nebraska
Designed and implemented a Human Resources operation for museum.
1989 - 1996: Adjunct professor, University of Nebraska, Kearney, Nebraska
Taught industrial psychology, employment law, human resource management and labor relations courses to undergraduate and graduate students. Appointed to MBA faculty.
1981: Professional Recruiter, Eggers Personnel Consulting Services, Omaha, Nebraska
Recruited data processing personnel for client companies.
1980 - 1981: Personnel Director, Ring King Visibles, Inc., Muscatine, Iowa
As the first personnel director, substantially modified company policy and developed policy where needed. Also developed personnel records and reports, a consistent wage and salary system, EEO compliance procedures and an affirmative action plan, job analysis, job descriptions, job evaluation, promotion/transfer/separation procedures, recreation/recognition programs, employee communications, employee relations/discipline procedures, and performance appraisal systems. Other responsibilities included insurance benefits design and administration, unemployment compensation, recruiting/interviewing (all levels), vacation/leave procedures, workers' compensation, employee counseling, first aid, safety/OSHA compliance, and coordination of training programs.
1981: Adjunct instructor, Muscatine Community College, Muscatine, Iowa
Taught a labor relations course.
1981: Adjunct professor, Iowa Wesleyan University, Mt. Pleasant, Iowa
Taught a business statistics course.
Summer, 1978: Assessment Center Administrator, Psychological Consultants, Inc., Richmond, Virginia
Conducted assessment centers for people seeking promotion to Police Sergeant or higher rank.
1973 - 1974: Management Trainee, J.C. Penney Co., Miami, Oklahoma
Inventory control, merchandising, and sales for three divisions of the store.
ACCOMPLISHMENTS (Examples)
In response to severe staffing shortages in 2000, developed a multi-faced recruiting and retention program that led the hospital to win several awards, including:
- Optimas award (other winners were Wells Fargo Bank, Adolph Coors & co., Herman Miller, Progeon from India, Bell Canada, Herman Miller, Convergys Corp., Los Angeles School District, UPS, and Sun Microsystems)
- RASBIC award (runner up to Home Depot) for overall best recruiting and staffing function.
This program had results of 2.5% average job vacancy—down 50%, reduced turnover 40% to 12% for the hospital, increased number of applicants from 800 in 2000 to 2300 in 2010, estimated cost savings of approximately $2M per year. etc. Moreover, we have tripled the number of RNs trained in the area, increased rad tech training, encouraged our local community college to create a college of allied health—which they did, etc. We now have 1400 people being trained in our community to enter healthcare professions. At this time, over half the high schools in Nebraska have replicated the program we helped develop at our local high school, and healthcare is the number one career choice for Nebraska seniors.
SFMC had the highest job satisfaction in the nation in 2004 and again in 2007—and our scores increased in 2007 (based on HealthStream’s survey data). In response to CEO suggestion, created an extensive management development program. Operated as my own private company from 1995 until the present.
Provided in-house mediation of conflicts since 2002 (I acted as the mediator) with a success rate of 98% and no cost to SFMC. Developed a series of training programs on conflict resolution. Noticed improvement in the quality of conflict as a consequence.
Created an executive coaching program in 2008 for use in developing managers one-on-one for those who can benefit from such development (I provided the coaching).
Over many years, completely revamped nearly all aspects of the Human Resources operation, including designing and implementing a new compensation system, new benefits, new HR policies, etc. Did the same for several other employers in the area.
Developed an extensive strategic staffing plan for SFMC and area employers to use so that we might all work collaboratively to increase local supply.
In an effort to further build our reputation as an employer of choice, developed a series of training programs based on the work being done in the field of positive psychology. Training was very well received. As a consequence, SFMC received the Psychologically Healthy Workplace award from the Nebraska Psychological Association.
Served on corporate team several times to redesign our retirement benefit program. Moved from traditional defined benefit plan to cash balance. More recently, considered replacing cash balance with defined contribution.
Served on corporate team to design, implement and administer talent management for use throughout the corporation.
Developed a new technique to use for predicting future turnover from present HR metrics. Presented at the Conference Board in response to Jac Fitz-Enz invitation. Included as a chapter in Jac Fitz-Enz new book on HR metrics.
HR work featured in ASHHRA article and in Gostick and Elton’s book The Carrot Principle.
Participated in the creation of an on-site employer-owned physician clinic.
During time at SFMC, bottom line improved from near bankruptcy to being able to construct a $70M patient tower and pay for it upon completion of construction.
Completed largest major campaign in the history of the Foundation. Re-structured most aspects of Foundation operation and significantly strengthened the Foundation Board of Directors. Board began to have volunteers ask to serve on the Board.
Financial performance of Foundation improved from $1.78 cost per $1 raised to $0.38 per $1 raised.
EDUCATION AND CERTIFICATION
2008: Certified executive coach, College of Executive Coaching
1994: Mediator, Central Mediation Center, affiliated with the Office of Dispute Resolution, Nebraska Supreme Court (Certification,
1996: Family Mediation Certification, 2003)
1991: Senior Professional in Human Resources, Society of Human Resources Management (Lifetime certification, 1997)
1989: Certified Compensation Professional, American Compensation Association
1976-1980: Industrial psychology, Post graduate work (completed coursework for Ph.D.), Virginia Polytechnic Institute and State University
1975-1976: Experimental psychology, M.S., Fort Hays Kansas State University
1969-1973: Psychology-Sociology, B.A., Kearney State College
ORGANIZATIONS
2006-present: American Psychological Association
2006-2007: Salvation Army, Advisory Board
2001-2007: Board of Directors, Grand Island Area Chamber of Commerce
(Vice Chair, 2001-2004; Chair, 2005)
2000-2010: Community Redevelopment Authority
1999-present: Executive Board, Overland Trails Council, Boy Scouts of America
(Vice President, 2000-2003; Chair, 2004-2005); National Council,
Boy Scouts of America, 2005.
1998-2004: Board of Directors, Goodwill Foundation (Chair 1999-2002)
1997-2004: American Society for Quality
1997: Lead Facilitator, Heartland Vision
1993-1999: Board of Directors, Goodwill Industries (Chair, 1998)
1992-present: Society of Human Resources Management
1992-2005: Executive committee, Rural Allied Medical Business Occupations program
1986-2004: Board of Directors, Crane Meadows Nature Center (Chair, 1988 - 1991)
1996-1999: Mayor’s Committee on Youth Violence
1995-1997: Board of Directors, American Diabetes Association, Nebraska Affiliate
1995-1996: Advisory Board, Office of Dispute Resolution, Nebraska Supreme Court
1994: Governor's School-to-Work committee
1987-1991: Board of Directors, Central Nebraska Council on Alcoholism (Vice President, 1987; President, 1988)
1987-1990: Advisory committee for communication, Grand Island Public Schools, Parent representative
1987-1990: Hall County Leadership Unlimited, Inc. (Pioneer class, 1987-1988; Board of Directors, 1988 - 1990)
1987-1988: Board of Directors, Combined Health Agencies Drive
1987: Committee to reduce the adversarial relationship between teachers, parents, and the School Board, committee chair
1986-1990: Advisory Board, Stay-In-School Project (a program for keeping potential drop-outs in school)
1985-1991: Board of Directors, Saint Francis Outreach
1983-1999: Citizen's Advocacy - assisted a young man with disabilities
1982-1986: Personnel Practices Forum, subcommittee of the Grand Island Chamber of Commerce; chair 1982 - 1985
HONORS
Mu Alpha Theta (math honorary)
Phi Theta Kappa (general scholastic honorary)
Psi Chi (psychology honorary)
Outstanding student in psychology, Kearney State College, 1973
Who's Who in the Midwest, 1981, 1990
Contributing Editor, Personnel Administrator, 1982 - 1983
Educational Leadership Award, Grand Island Education Association, 1989
Citation for Achievement, Catholic Healthcare Association, 1992
Editorial Board, Surgical Services Management, 1995-2003
Chair, Edgerton Quality Award for Healthcare, 1999
Silver Beaver, Boy Scouts of America, 2002
Rotarian of the Year, Grand Island Sunrise Rotary, 2003
Community Partnership Award, Family and Consumer Science Teachers of Nebraska, 2004
Optimas award (partnership category), sponsored by Workforce Management, 2005
Health Awareness Promotion Award, American Medical Association Alliance, 2005
Psychologically Healthy Workplace Award, Nebraska Psychological Association, 2006
Education to Employment award, Nebraska Department of Labor, 2006.
Recruiting and Staffing, Best in Class (RASBIC) Award, (Best Overall Recruiting and Staffing Organization of the Year, runner up), sponsored by the International Quality and Productivity Center, 2006
Vision for the Future award, Goodwill, 2007.
HR Professional of the Year, Nebraska Society for Human Resources Management, 2007
Who’s who among HR professionals, Workplace HR and Safety Magazine, 2007
Spirit of Excellence award for Team, sponsored by Modern Healthcare, 2008
Grand Island Man of the Year, sponsored by the Grand Island Independent, 2008
RESEARCH, PRESENTATIONS AND WORKSHOPS (Examples)
Nikels, K. & Elliott, L. (1973) The effects of various food deprivation durations on discrimination learning (research grant).
Elliott, L. (1973) The effects of aspirin on discrimination learning (University of Nebraska at Kearney, senior project in psychology; Ken Nikels, advisor).
Elliott, L. (1976) Using informative feedback to shape self-help skills of mildly retarded adults (Unpublished master’s thesis, Fort Hays State University, Hays, KS.
Hamilton, J. & Elliott, L. (1977) Convergent validity of commonly used measures of job satisfaction. Presented to the meeting of the Southeastern Psychological Association, New Orleans.
Kehoe, J. & Elliott, L. (1978) The effect of prior experience with the stimuli on performance as assessed by tailored testing. Presented to the meeting of the Psychonomic Society, Quebec.
Elliott, L. (1979) A therapist-centered procedure for weight reduction of mildly retarded adults. Presented to the Virginia Academy of Science, Richmond, VA.
Bernardin, H. J., Elliott, L. & Carlyle, J. J. (1980) A critical assessment of mixed standard rating scales.Proceedings of the Academy of Management.
Elliott, L. & Geller, E. S. (1980) Organizational behavior modification: A review. JSAS Catalog of Selected Documents in Psychology.
Elliott, L. & Hinchey, M. A. (1983) Dealing with employees' personality conflicts. Supervisory Management, 32-35.
Elliott, L. (1983) Personal financial management. Presented to the Conference of the Nebraska Nurses Association, Grand Island, NE.
Thorpe, C. D. & Elliott, L. (1984) EDP applications for personnel activities in hospitals: A current survey of practices and plans. Personnel Administrator, 55-63.
Elliott, L. & Thorpe, C. D. Employment Discrimination Law. Unpublished Manuscript.
Elliott, L. (1984) The psychology of performance appraisal. Presented to the Lincoln Personnel Managers Association, Lincoln, NE.
Elliott, L. Equal employment opportunity: The law and you as an employer. Sponsored by Columbus Personnel Managers Association, Columbus, NE, October, 1983. Sponsored by Saint Francis Medical Center and Central Community College, Grand Island, NE, May, 1985. Sponsored by Chamber of Commerce and Central Community College, Grand Island, NE, May 1986.
Elliott, L. (1986) Selection, correcting performance problems and conflict management. Sponsored by the Chamber of Commerce, Grand Island, NE.
Elliott, L. (1986) Stress management. Presented to the IUEW, Grand Island, NE, Local.
Elliott, L. (1987) Dealing with the problem employee and overcoming a bad attitude. Presented to the Iowa and Nebraska Societies for Medical Technology.
Elliott, L. (1988) Performance appraisal. Presented to the Nebraska Society for Medical Technology, Omaha, NE.
Elliott, L. (1988) Attitude development. Continuing Education Series for Medical Technologists, Omaha, NE.
Elliott, L. (1989) Designing performance appraisals. Presented to the Nebraska Department of Labor, Lincoln, NE.
Elliott, L. (1989) Personnel selection. Presented to the Nebraska Department of Labor, Lincoln, NE, 1989.
Elliott, L. (1990) Child care options. Presented to the Workforce 2000 Conference, Hastings College, Hastings, NE.
Elliott, L. (1990) Rural allied medical business occupations: A program for providing healthcare careers to economically disadvantaged individuals. Presented to the regional meeting of the YWCA, Omaha, NE.
Keller, L., Elliott, L., & Smith, G. (1991) Rural Allied Medical Business Occupations (RAMBO): A partnership model for rural healteducators/employers. Proceedings of the National Conference on the Adult Learner.
Keller, L., Elliott, L., & Smith, G. (1991) A partnership model for rural health educators and employers. Proceedings of the National Conference on Rural Adult Education Initiatives.
Keller, L., Elliott, L., & Smith, G. (1991) Rural Allied Medical Business Occupations (RAMBO): A model for training low income people for healthcare careers. Presented to the Conference of the Society of Hospital Human Resource Managers, Salt Lake City, UT.
Smith, G., Elliott, L., & Holmberg, M. (1992) Rural Allied Medical Business Occupations (RAMBO) program. Presented to the Nebraska Rural Health Conference, Kearney, NE.
The Rural Allied Medical Business Occupations program. Increasing Rural Health Personnel: Community- Based strategies for Recruitment and Retention, American Hospital Association, 1992.
Elliott, L., Keller, L. & Smith, G. (1992) A training project helps the poor. Health Progress, 29-36.
Elliott, L. (1992) Selecting the best employee. Presented to the Great Plains Conference on Respiratory Therapy, Kearney, NE.
Elliott, L., & Kulwicki, C. (1993) Improving patient education documentation. Nursing Management.
Johnston, T., Elliott, L., Holmberg, M., & Cillessen, D. (1994) The Rural Allied Medical Business Occupations Program (RAMBO). Presented to the National Rural Families Conference, Manhattan, KS.
Elliott, L. (1995) Keys to improving client employability. Presented to the Interagency Council on the Homeless. Kearney, NE.
Elliott, L. & Duhl, L. (1995) Healthy cities: Controlling the costs of health care. Health Care Analysis, 3, 332-338.
Elliott, L. (1996) Conquering conflict. Surgical Services Management, 2, 40-41.
Elliott, L. (1996) Integrating quality assurance and continuous quality improvement: One hospital’s experience. Surgical Services Management, 2, 45-46.
Stevens, G., Gray, J., Klaussen, C., & Elliott, L. (1997) Work & family policies in Nebraska: Business, people & economic development. Presented to the Conference to Improve the Lives of Children and Families. Lincoln, Nebraska.
Nott, J. & Elliott, L. (1997) Dealing with the “bad attitude” employee. Surgical Services Management, 4, 13-19.
Elliott, L. (1998) Building a Non-Physician Recruitment/Retention Strategy. Presented to the Nebraska Rural Health Conference. Lincoln, Nebraska.
Elliott, L. (1998) Productive Conflict. Presented to the Nebraska Rural Health Conference. Lincoln, Nebraska.
Elliott, L. (1998) Survival Skills in the Workplace. Presented to the Nebraska Nurses Association. Lincoln, Nebraska.
Elliott, L. (1999) Employee conflict: A case study. Surgical Services Management, 5, 13-19.
Elliott, L. (2003) Aligning Human Resources with quality objectives. Presented to the Edgerton Quality Award Conference. Lincoln, Nebraska.
Elliott, L., Hopken, L. & Allen, T. (2003) Health Care Education: Thinking Out of the Box. Presented to the
Governor’s Summit on Workforce Development, Lincoln, Nebraska.
Elliott, L. (2004) Generational Differences. Presented to the Nebraska Rural Health Association, Kearney, Nebraska.
Elliott, L. (2005) HR leader Q & A. HR Pulse, Summer 2005.
Elliott, L. (2005) Partnering with the community: Recruitment and retention. Presented to the American Society for Healthcare Human Resources Administration, Orlando, Florida.
Elliott, L. & Sluti, D. (2005) Performance Improvement: A toolkit for healthcare. Lincoln, NE: Leston.
Elliott, L. (2005) Partnering with the community. Presented to the Jackson Organization conference, Williamsburg, Virginia.
Hendren, R., & Elliott, L. (2005) High-profile award for small-town Nebraska hospital. Patient Care Staffing Report.
Crocker, K., Gifford, K., Elliott, L., Brennan, D., Peterson, B., & Hoffman, D. (2005) Academic Partnerships: The pipeline to our future workforce. Presented to the Nebraska Hospital Association, Lincoln, NE.
Elliott, L. (2006) Low budget, high impact recruiting and retention tactics. Presented to the Electronic Recruiting Exchange Expo, San Diego, California.
Elliott, L. (2006) Workforce shortage: Increase labor supply, enhance recruitment, and retain your staff. Presented to the HR Forum of the Nebraska Hospital Association, Lincoln, NE.
Elliott, L. (2006) Saving lives through recruitment and retention. Presented to the Nebraska Rural Health Association, Kearney, NE.
Elliott, L. (2006) Stress management and making effective life choices. Presented to the Association of County Court Clerks, Supreme Court, Judicial Branch, Kearney, NE.
Elliott, L. (2006) Effective conflict at work. Presented to the Safety and Worksite Wellness Conference. Grand Island, NE.
Elliott, L. (2006) Strategies for expanding the available labor supply, enhancing the efficiency of recruitment, and retaining current employees. Closing keynote at the Talent Acquisition and staffing summit, Sponsored by the International Quality and Productivity Center, Atlanta, GA.
Elliott, L. (2006) Employee recruitment and retention. Presented to Honeycomb, HR Division, Toronto, Canada.
Elliott, L. (2006) Understanding the dynamics of conflict. Presented to the Annual Convention of the Nebraska Hospital Association, Omaha, NE.
Elliott, L. (2007) Using HR metrics to enhance recruitment and retention. Presented to the HR Metrics Conference sponsored by the International Quality and Productivity Center, Orlando, FL.
Elliott, L. (2007) Recruiting and retention: Not your typical methods for attracting and retaining quality employees. Presented to the Governor’s Summit on Workforce Development, Lincoln, NE.
Elliott, L. (2007) Strategies for ensuring adequate healthcare labor supply in western Nebraska. Sponsored by the Area Health Education Center of Western Nebraska, Scottsbluff, NE.
Elliott, L. (2007) My boss is a jerk. So what can I do about it? Presented to the Higher Education Academy of the Nebraska State Education Association, Lincoln, NE.
Elliott, L. & Gloor, M. (2007) Getting C-level buy-in for HR: Talent management at Saint Francis Medical Center. Presented to the Talent Management conference sponsored by the International Quality and Productivity Center, Tucson, Arizona.
Elliott, L. (2007) Effectively working with colleagues and bosses. Presented to the Faculty Senate, University of Nebraska at Kearney, Nebraska.
Elliott, L (2007) Using HR metrics to stem the tide of turnover. Presented to the HR Metrics conference sponsored by the International Quality and Productivity Center, Miami, Florida.
Elliott, L. (2008) Successful strategies linking business to education. Presented to the Leaders Summit, Linking Business and Education, Columbus, NE.
Elliott, L. & McIntosh, M. (2008) Accomplishing exceptional performance: The myth of merit pay. HR Pulse.
Elliott, L. (2008) Using HR metrics to manage future staffing requirements. Presented to the Human Capital Metrics Conference, sponsored by the Conference Board, New York, NY.
Elliott, L. (2008) How the workforce crisis is impacting Catholic Healthcare and how to respond. Presented to the meeting of the largest Catholic Healthcare System VPs. San Francisco, CA.
Elliott, L. (2008) Combating the inadequate labor supply: Strategies to enhance recruitment, retention and education. Sponsored by the Buffalo County Economic Development Corporation and the Kearney Area Chamber of Commerce, Kearney, NE.
Elliott, L. (2008) Medical ethics. Presented to the Health Educators Conference, Columbus, NE.
Ekeren, G., Russel, K., Simonin, S. & Elliott, L. (2008) Managing for morale: Effective management techniques to retain your staff. Presented to the Nebraska Hospital Association conference, Kearney, NE.
Elliott, L. (2008) Understanding and managing generational differences at work. Presented to the Nebraska Rural Health Conference, Kearney, NE.
Elliott, L. (2008) Building trust to enhance performance. Presented to the Nebraska Society of Human Resources Management, Omaha, NE.
Elliott, L. (2008) Analyzing and understanding a job. Presented to the Nebraska Society of Human Resources Management, Omaha, NE.
Elliott, L. (2008) Effective conflict. Presented to the Bishop’s Festival of Faith conference, North Platte, NE.
Elliott, L. (2008) Grudge busting. Presented to the Bishop’s Festival of Faith Conference, North Platte, NE.
Elliott, L. (2009) Finding joy. Presented to the Catholic Bishop’s Festival of Faith Conference, North Platte, NE.
Elliott, L. (2009) Trust, the Foundation of all Meaningful Relationships. Presented to the Catholic Bishop’s Festival of Faith Conference, North Platte, NE.
Elliott, L. (2010) Creating a Center of Excellence for the Enhancement of People—The Happiness Project. Presented to the American Society for Clinical Pathology, Omaha, NE.
Elliott, L. (2010) Creating a HR Center of Excellence: The happiness project. Presented to the HR for Healthcare Summit sponsored by the International Quality and Productivity Center, Chicago, IL.
Elliott, L. (2010) Understanding and managing stress. Presented to the Catholic Health Auditors Network conference, San Antonio, Tx.
Elliott, L. (2011) Understanding and managing stress. Presented to the Catholic Health Auditors Network conference, Orlando, FL.
Elliott, L. (2011) High quality conflict. Presented to the Catholic Health Auditors Network conference, Orlando, FL.
Elliott, L. (2011) High quality conflict. Presented to the Nebraska Society of Human Resources conference, Omaha. NE.
Elliott, L. (2013) The skills of the Wonderful Life Project: An overview. Presented to the Clinical Laboratory Management Association, Grand Island, NE.
CONFERENCES CHAIRED
HR Metrics. (2007) Sponsored by the International Quality and Productivity Center, Miami, Florida.
HR for Healthcare (2010) Sponsored by the International Quality and Productivity Center, Chicago, Illinois.
Copyright©Wonderful Life Project, LLC (2013)
